Shipping Policy

Who We Are
MIZ SHOP FITTINGS L.L.C. (“we,” “us,” or “our”) operates the website https://vijfelementen-website.nl/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Standard Shipping: We offer falt shipping UAE 10.00

Shipping Range

Delivery Area: We currently ship within United Arab Emirates.
Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: 1-3 business days (Mon – Fri).
Transit time: 3-5 business days (Mon – Fri)
Cut-off Time: Orders placed before 04:00 pm (GST) Dubai will be processed the same day; those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders arrive within (Processing + Transit time) 4-8 business days.

Shipping Process

Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: [email protected]
Phone: +971502189663
Address: 216 Salah Al Din St – Al Khabaisi – Deira – Dubai, United Arab Emirates
Working hours: (Mon – Fri); 09:00 am – 07:00 pm (GST) Dubai